Loyalty Partner Solutions

Understand customers better

Next Generation Loyalty Technology
Made in Germany – available worldwide

As a pioneer and technology leader, Loyalty Partner Solutions GmbH (LPS) has been developing and operating powerful software for managing multi-partner customer loyalty programs for over a decade.As the IT service provider for Europe's largest bonus program PAYBACK, we have set standards. The solution we developed (Loyalty Management Suite) securely processes millions of transactions every day.

As a Munich-based company with around 160 employees, we are one of the few software companies that develops its solutions in-house.
From consulting to program strategy, customization and data migration, as well as the integration of the software into the ecosystem of our customers, we offer all services from a single source.
If required, we can take over the complete operation of a loyalty program.

LPS is part of the American Express Group.
Customers include companies such as Lufthansa, United Airlines, Deutsche Bahn AG and China Southern Airlines.

For more information please visit: www.lpsolutions.com.

You can never have enough customers
It's also true for great colleagues and ideas

We love Munich and our great view of the city! Our team is as international and diverse as the colorful crowd at the Oktoberfest.

In a modern ambience, centrally located at the Theresienwiese, the entire team from product development to mutliple project teams and sales is located under one roof and benefits daily from the intensive
exchange between divisions. 


Loyalty experts
from every specialist field 


Years experience
in developing and operating Loyalty 


Million transactions
every day across the globe


Million members
in Customer Loyalty Programs powered by LMS


Christian Gerlich, CEO

“Christian Gerlich joined LPS as Chief Information Officer in November 2019. During his time as CIO crafting and executing the IT strategy across the German publishing houses of Holtzbrinck Buchverlage GmbH, he honed his expertise by consolidating business processes and by implementing application standards across the multiple publishing houses. After completing his degree in computer science at Ludwig Maximilian University, he joined Loyalty Partner, where he played a key role in establishing the loyalty programs for PAYBACK Germany and PAYBACK Poland as well as engineering the initial stages of their global IT platform. This set him up with loyalty and CRM expertise and allowed him to develop his strategic mindset while earning his MBA at FOM in Munich. Serving as CTO at Holtzbrinck Digital, an investment portfolio company for digital startups, as well as Managing Director of a full-service provider for publishing houses added wide-ranging experience in digital technology, agile processes, and collaborative approaches to his toolkit. His sound knowledge in cloud technology and SaaS sharpened his mind for digital transformation, making him an indispensable part of our LPS team today. Christian has a clear passion for driving business internationally and a unique outlook on his position. These provide clear benefits to LPS and our customers worldwide as he truly lives and pursues the idea that the “I” in CIO stands for innovation.”